Frequently Asked Questions

  • Restore Outdoor is based in Anna, TX and proudly serves Collin County and the greater DFW area — including McKinney, Allen, Frisco, Prosper, Celina, and surrounding communities. Not sure if you're in our service area? Give us a call at 469-200-0060 or request a free estimate on our contact page.

  • Yes. Restore Outdoor carries general liability insurance and we're a registered contractor with the City of Anna. We're also a registered vendor with multiple property management portals. We're happy to provide a certificate of insurance before any job — just ask.

  • Not necessarily. As long as we have access to the areas being cleaned and a water source if needed, most exterior jobs can be completed while you're away. We communicate before, during, and after every job so you're always in the loop.

  • IAbsolutely. We partner with property management companies, HOAs, municipalities, and commercial property owners across the DFW area. We offer customized maintenance agreements, Net-30 payment terms for approved vendors, and full insurance documentation. Reach out to set up an on-site walkthrough and quote.

  • Soft washing is a low-pressure, chemistry-driven cleaning method that uses professional-grade cleaning solutions — rather than brute water pressure — to safely remove algae, mold, mildew, lichen, and other organic growth from exterior surfaces. Because the chemistry does the heavy lifting, soft washing delivers a deeper, longer-lasting clean without risking damage to delicate materials like roof shingles, stucco, painted wood, or EIFS.

  • Yes, and it's one of our most requested services. We use an ARMA-approved soft wash method — low pressure, high-chemistry — to safely remove algae (the black streaking caused by Gloeocapsa magma), moss, lichen, and mildew from asphalt shingle, tile, and metal roofs. High-pressure roof cleaning voids most roofing warranties and strips granules from shingles — soft washing is the only method we recommend.

  • A lot more than it looks like from the street. House washing removes algae, mold spores, mildew, dirt, pollen, spider webs, oxidation buildup, and the beginning stages of lichen — a rooted organism that, if left untreated, actually etches into painted and coated surfaces. In Collin County, north-facing siding and shaded areas under trees are especially prone to biological growth. We use a surfactant-based soft wash solution that kills organic growth at the cellular level so it doesn't return within weeks the way a water-only pressure rinse would.

  • We carry our own water supply but may connect to your outdoor hose bib to top off our tank during larger jobs — especially if we're running multiple soft wash and pressure wash passes. We'll always ask before connecting and leave everything exactly as we found it.

  • Pressure washing uses high-pressure water to blast away dirt and staining from hard surfaces like concrete, brick, and pavers. Soft washing uses low pressure combined with surfactants and cleaning agents to treat and remove organic growth at the source. The right method depends entirely on the surface: we use soft washing on roofs, siding, stucco, and painted surfaces, and pressure washing on driveways, sidewalks, and pool decks. Most jobs require both — we assess every surface before we touch it.

  • Soft washing is ideal for: asphalt shingle and tile roofs, vinyl and painted siding, stucco and EIFS, wood fences and decks, and any surface where high pressure could cause damage. Pressure washing is best for: concrete driveways and sidewalks, brick and natural stone patios, pavers, and pool decks. When in doubt, we default to the gentler method and let the chemistry do the work.

  • Not when it's done correctly. The most common mistakes we see from DIY and inexperienced companies are using excessive pressure on the wrong surfaces — particularly roofs, siding, and stucco. At Restore Outdoor, we use a chemistry-first approach: the right cleaning solution for the surface, applied at the appropriate pressure. We identify every surface material before we start and adjust our method accordingly.

  • We use professional-grade cleaning solutions — primarily sodium hypochlorite blends, surfactants, and specialty products from trusted suppliers like EaCo Chem. Every solution is mixed to the appropriate concentration for the surface being cleaned. Our chemistry is selected to kill organic growth at the root, not just mask it. We're happy to discuss our process and product specifics with any customer or property manager before the job.

  • Yes. We pre-wet all landscaping and plant beds before applying any cleaning solution, and we thoroughly rinse them after. Our solutions are diluted to industry-standard safe concentrations. We use pet-safe formulations and ask that pets be kept inside or away from the work area during the service. Once rinsed and dry — typically within 30–60 minutes — surfaces are safe for pets and kids.

  • Yes, and it requires specialty chemistry. Brick, mortar, and cast stone are porous and reactive to the wrong cleaners — efflorescence, rust staining, biological growth, and mortar haze each require a specific product and application method. We use EaCo Chem specialty masonry products including OneRestore and Heritage Restorer for restoration work. If you have a masonry project with specific staining or discoloration, we encourage a site consultation before quoting.

  • Yes. Our preventative maintenance agreements are designed for homeowners and commercial property managers who want to lock in consistent, professional exterior care. Plans include scheduled annual or semi-annual cleanings, preferred client pricing, and priority scheduling. Contact us to discuss what's right for your property.